Previous incidents

We've resolved the availability issue affecting certain cloud-hosted exchanges.

The issue was caused by an unexpected compatibility conflict between older exchange configurations and a security improvement applied on November 9.

We've sent a detailed incident report to the affected customers via email.

We sincerely apologize for the disruption and any inconvenience caused.

We identified that deposits and withdrawals on HollaEx exchanges were temporarily degraded due to a technical issue on our infrastructure side. The issue has now been resolved.